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Join Snapfix and Oxsana as we explore how centralized operations management transforms hotels facing staffing pressures and rising guest expectations.
Hear directly from a hotel operator who moved from fragmented systems - WhatsApp groups, spreadsheets, manual checklists - to integrated operations that drive real results.
What you'll learn:
Whether you manage a single property or a growing portfolio, discover the real-world roadmap to building resilient, visible, accountable operations - and what truly sets modern hotels apart in 2025 and beyond.
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Brett is CEO of Snapfix, the visual-first operations platform used by thousands of hotels worldwide. With a background in technology and operational leadership, Brett is driven by helping hotel teams deliver exceptional guest experiences through simplicity and consistency. Under his leadership, Snapfix has become a trusted partner for hotels seeking operational excellence—empowering staff, enhancing consistency, and creating guest experiences that truly match the brand story.
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Al Malik is Chairman of Oxsana Hospitality and brings over 20 years of hospitality leadership to the role. With a practical, member-focused perspective, Al is driven by one goal: helping hoteliers strengthen their operations through strategic partnerships and solutions that deliver real results. Under his leadership at Oxsana, he advocates for technology and practices that address the operational challenges hoteliers face daily - from staffing pressures to rising costs. Through board positions with IHG, Accor, and Best Western, Al bridges the gap between what hoteliers need and what the industry offers.
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Craig Penry-Parish is Group Operations Manager at Firoka, a UK-based hospitality group managing hotels across London and Oxford including Crowne Plaza London Kings Cross, Holiday Inn Express properties, and the Kassam Stadium complex. With over 23 years in hospitality - starting as a chef and transitioning to front-of-house leadership - Craig brings a hands-on, operations-first perspective to managing multi-site hotel portfolios. Under his leadership, Firoka has embraced centralized operations management, moving from fragmented manual systems to real-time digital workflows that deliver accountability and measurable results.
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Brocket Hall Estate
“Snapfix has brought about a significant transformation in the way we manage our properties. With its user-friendly platform, we can now easily streamline our daily tasks, assign responsibilities, and communicate seamlessly across teams—leading to a noticeable boost in our efficiency and productivity levels.”
InterContinental
"Snapfix is great for our hotel's maintenance and cleaning tasks. Using photos for communication is so easy and efficient for our team. I recommend Snapfix highly to any hotelier."
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Highway West Vacations
“There are few software solutions in hospitality that qualify as easy wins, but Snapfix is definitely one of them.”
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Eccles Hotel
“Snapfix has brought about a significant transformation in the way we manage our properties. With its user-friendly platform, we can now easily streamline our daily tasks, assign responsibilities, and communicate seamlessly across teams—leading to a noticeable boost in our efficiency and productivity levels.”
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Skyview Bangkok
“Snapfix has become an integral part of our operations. We've rolled it out across every department, and the transparency, data, insights, productivity, and process improvements have been nothing short of remarkable. Most importantly, it's had a significant positive impact on our guest experience.”
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